….wild is the wind…creative freedom is the seed….
An update to this horrendous Story! August 2012, Groupon Continues to Advertise the service of these people in spite of being notified of the long files and history of abusing customers and complaints against the Business in question! Anything for a cheap %?
Why do they abuse customers and make racist allegations when confronted with their lack of service? Why do they steal my mobile phone and commit Assault? see groupon page
We use Groupon whenever I want to check out a new place because you don’t want to risk paying full price for a massage or spa treatment that may not be ideal. Over the years, I’ve found some really good places to go to, especially when I move to a new city. One Spa I used for 2 years regularly once a month after being introduced to them via a groupon deal, until the main massuer who did my Deep tissue massage left and I felt I had to shop around for a new one!
Unfortunately in the course of my Shopping around, my latest experience with Groupon was so Bad, You could not even imagine it in a movie!
I am going to Let my Letter to Trading Standard Tell this INCREDIBLY RIDICULOUSLY BAD GROUPON EXPERIENCE!
I know Groupon was really apologetic, gave me my money back and extra vouchers for use when I book into a different groupon service. BUT GROUPON!!!! YOU LEFT ME NAKED, COVERED IN CHOCOLATE, BANDAGED LIKE A MUMMY AND ABUSED BY the Proprietor & her abusive staff, WHO ridiculed the state of undress, Looked at files ON MY PHONE AND THEN HAD THE NERVE TO TRY TO BULLY ME WITH THE COMMUNITY POLICE! You are joking!?!? Lol.
My Letter to Trading standards: You have to laugh or you will cry!!!
16th June 2012
Dear Trading Standard
I just had the worst, most disgusting salon experience of my life!
In the middle of me standing butt-naked, getting a chocolate body wrap, the owner of the business ran up to the treatment room, shouting at her worker claiming we were talking too much.
I find that really disgusting because to provide a service to a client, if we choose to talk and we are happy while for the most part a client is naked, feeling a little bit exposed; it is not the right place to reprimand your staff.
On top of that the salon was in a disgusting state of disrepair. There was no door on the treatment room. It was cold. The pillows were being re-used without a towel over it. The wrap-suit given to me to put on subsequently was dirty and re-used. The whole place looked like a junk yard. The polite masseur tried to apologise and explained that they were renovating. So I over-looked it.
But when I politely asked the owner to refrain from Abusing her staff in front of me and barging into my treatment room, she threw into a blind rage! Then she asked another personnel to come up and started harassing me with abuse, claiming they wanted to throw me out wrapped in chocolate and bandage!
I was shocked and as the rather chunky troglodyte (lol.) came towards me threateningly shouting, “You are just a groupon muppet! F*ck …blah-blah…f*ck you…”
She claimed that I was video-taping her when I answered a phone call from my friend whom I phoned in Distress and was trying to return my call. On hearing the male voice on the other side of the line, S the owner and her 2 other staff snatched my phone from my hand, STOLE my phone and started looking through all my files in my phone, claiming they were going to delete whatever alleged video I was taking.
I told them they had just commited Assault and Battery. S said, “It is your words against ours. You have had half your treatment, you are not getting your money back and you are not getting the rest of your treatement. Get the f*ck out or I will call the police and there’s 3 of us so the police would believe us over you.”
Her thug-like assistant continued to go through my phone while hurling Illiterate abuse at me. They were looking at pictures of my cat, my home and snap shots of my friends having cocktails. I found that really disgusting! It was like they were getting some sort of Kinky pleasure out of this invasiveness!
I found that the entire manners of S and all the “staff” disgusting, Illiterate & abusive. They locked my friend out of the salon so that I was locked into their place. When the police came, he explained that it was a trade dispute. I said, “I feel violated, exposed and psychologically raped by these people shouting at me while I was naked wrapped in bandage.”
The community police said he would give them a warning but said he did not see that arresting people would improve the situation or change how these individuals behaved. I found that a very strange reaction. As we walked out calmly, the very helpful salon owner and the staff next door told me that these people had done this before to other customers REGULARLY!
We reported these disgusting and abusive people to:
Groupon Trading standard
Health department in the local council
When I called the community police, I was embarassed and the police woman said on the phone,” Can you just give me a second to check with my superior, in 10 yrs of doing this job,I have NEVER come across an incident like this! I would not know what to advise you!”
Then she came back and gave me the place to contact Trading Standard! I complained that the business should not advertise as a Female-only environment if they have workman fixing something at the stairs and “other” people around with no door on the treatment room!
The Group-on deal they were full till October!!! 😦 I worry that this kind of bullying will happen to others just beacuse the owner & staff had “another bad day”!
Don’t anyone dare to say PMS? lol. Cos according to that theory All of Paris would be in a perpetual state of Pre & Post MS…Oh please! Seriously? Don’t even go there, dear readers! 🙂
I strongly recommend anyone who does not wish to be given treatment in a DOORLESS room & have their personal privacy invaded , to just get your money back via Groupon. It is like being given a massage by the entire Cast of the TV series “Shameless”. Groupon customers should be aware that some business are just out to make a quick bucks providing a service that is cheap, nasty & sordid. It is very unfortunate. But I have to admit,this is the ONE andONLY time I’ve had a negative experience with Groupon. The last few years had been positive, so Yes, I think it is THIS SALON specifically and not necessarily the Groupon process.
Yes Alarm bells came up but I ignored it thinking, “Oh this is a local business so I could give them a chance in difficult economic times.” But clearly, some “local” business need to end, when the owner is dishonest, abusive and extremely unsympathetic & rude to me as a woman standing there naked, covered in chocolate! No one should be treated this way when their friend gave a relaxing experience as a gift! Perhaps the ONLY Groupon Muppets are those whose business sense is so poor, they feel they are making a loss by having customers and felt the need to vent at the customers instead of …I don’t know….Learn Maths?
RESULTS: Trading Standard is investingating them. If the owner of this Salon and her staff had harassed you or your partner in the past, please ring Trading Standard:
The Salon has been reported to Trading Standards and I have been promised that they will get a visit from the local office. If you are worried about things that proprietor and his staff had done, please report the incident using this reference REF: CS10422707 Trading Standard Phone number is: 08454040506 as advised by the community police.
If you want to talk to Groupon about your past experience with this “business” or get your money back.
Groupon Phone: 08444962434
I talked to Groupon and they gave me an apology, 100% cash refund + vouchers towards next purchase so I am Happy with Groupon and just hope that they would do more Quality checks on their vendors.
*****Feel free to leave a comment if you would like more information about this incident! Just know that you are not alone and there are Many others who had been rudely abused by the Proprietor of this Salon !
*** The whole point of this blog is to make sure that People are not Treated that way by the Proprietor and the staff of this business Again! BUYERS BEWARE!
*** I am advised to not publish the Direct details of the business owner just in case this puts the Staff at risk since MANY unhappy customers may have partners who did not realise the Groupon present they booked for their girlfriend/partner/wives were delivered by these rude and obnoxious people making inappropriate representations of the environment of delivery of service!
This blog has been modified at the polite request of the Community Police so as to protect the identity of the individuals because of the nature of the Equal Opportunity Law that covers gays, lesbians, transgender & sexual protection. At all materials times, the intention of this blog was to highlight the atrocious service, physical intimidation and bullying I received using one vendor via Groupon. There is a fine balance between Free Speech v. Social Civic Responsibility. I do my best to get the balance right but when one is bullied unfairly…by hysterical & unreasonable people (no matter what colour, creed, race or sexual orientation they are)….it is hard to not call a spade a spade in this world where some of the things we are asked to swallow is not just counter-intuitive, it is painful to those who believe in the Socratic method and critical thinking. But one must accord the same rights to the banale & under-developed as to those who work hard to keep others safe ! In a way, I do it out of my personal respect for the graciousness and difficult job the community police have to face. They have to deal with some awful troglodytes and had their funding cut by the government so they have to pay for their own tea/coffee in Britain, in the meantime places like Scandinavia are putting on MORE police/teachers/health care workers….go figure? Life is not fair sometimes.
However I am prepared to keep working on the right balance as more and more complex issues appear in the Blog-a-sphere of Sustain-able! We are blessed for that and I thank the universe for its graciousness and my readers for their discernment & their refinement.
On a different note, another fellow Melbournite Julian Assange has done a runner because of Wikileak….well bon voyage Jules, we think Ecuador will be fab…think of all the “marvellous” chocolates! 🙂 But do rethink, poor Ms.Khan will lose her £20000 bail deposit she paid for you. Julian, you really are a country Victorian Bogan! hahaha. We love Wikileak…but for goodness sake, PUT on a condom! lol.
Anyway readers, unlike Wikileak, this modification to my blog will ensure the identity of the individuals are protected even the rude & the banale. Namaste. XOXO. 🙂